We have flat-rate shipping rates based on the total amount of your order as follows:
We ship via USPS Priority mail which typically takes 1-3 days.
Within NYC, we may occasionally hand deliver when appropriate. You may request hand delivery for a flat fee of $15.00. You can also request pickup at one of our locations (our office location on the Lower East Side or at any of our weekly markets) for no charge. If you prefer your order to be shipped via FedEx, please email us at firstname.lastname@example.org.
We pack our lebkuchen with sufficient cushioning, but please understand that some light breakage may occur during shipment. We cannot be responsible for packages left unattended, stolen, or damaged after they have been delivered to the address specified.
We currently ship to Canada, and the shipping rates are as follows:
We ship to select other countries on a limited basis, as the shipping costs are often prohibitive. Please email email@example.com or call 347-827-1460 for more details.
We typically ship orders within 1-3 business days unless otherwise specified upon checkout. If you need your order expedited, please email firstname.lastname@example.org. You should receive an email acknowledgment of your order after completing the checkout process and another one when your order has shipped.
DEFERRED SHIPPING (For Christmas, etc.)
Want your order to go out at a later date? Just specify the week (Dec. 9th, Dec 16th, etc.) you'd like us to ship your order in the comments box upon checkout, and we'll wait to ship until then!
We currently accept Visa, MasterCard, and American Express. It’s simple and secure to place your order through our website – however, you always have the option of placing an order with us over the phone at 347-827-1460 if you prefer.
You can include a gift message with any order during the checkout process. Add the item(s) you’d like to send as a gift to your shopping cart, and specify the recipient details (including the gift message) upon checkout.
If you are not satisfied with your order for any reason, please contact us and we will make things right. We have a 100% unconditional money-back guarantee and will gladly exchange or refund your purchase at ANY time.
LEBKUCHEN SHELF LIFE
Lebkuchen enjoys a naturally long shelf life, and we don’t use any artificial preservatives in our products. We recommend that you eat the lebkuchen within a few weeks for optimal taste and texture, but as long as you store your lebkuchen in an airtight container and in a cool, dry place, you can continue to enjoy your lebkuchen for over 3 months. Should the lebkuchen lose some of its moisture, try this old trick: add a piece of sliced apple to the container for a day or two and then remove it.
Any information we collect from you is for the sole purpose of processing your order and will not be sold, exchanged, or otherwise disclosed to anyone unless required by law.
Our products are not currently subject to sales tax.