Since 2013, we've baked our lebkuchen in the Bronx, NYC. Prior to that, we used to bake out of Melt Bakery's kitchen on the Lower East Side in NYC.
We only produce lebkuchen seasonally, from November through the end of January. Some years, we will do a one-time, off-season batch during the spring, so be sure to join our mailing list if you want to be notified!
Lebkuchen enjoys a naturally long shelf life, and we don’t use any artificial preservatives in our products. We recommend that you eat the lebkuchen within a few weeks for optimal taste and texture, but as long as you store your lebkuchen in an airtight container and in a cool, dry place, you can continue to enjoy your lebkuchen for over 3 months. Should the lebkuchen lose some of its moisture, try this old trick: add a piece of sliced apple to the container for a day or two and then remove it. Refrigerating or freezing lebkuchen will extend its shelf life considerably. However, please note that the freezing and defrosting process may alter lebkuchen’s texture slightly – it’s still good though!
We typically process orders within 1-3 business days unless otherwise specified upon checkout or in our promotional emails. If you need your order expedited, please specify so in the order notes at checkout, or email firstname.lastname@example.org. You should receive an email acknowledgment of your order after completing the checkout process and another one when your order is ready for shipment.
We offer free shipping on any single order over $85, and $8.50 flat-rate shipping on all other orders. For most orders, we ship via USPS Priority mail which in our experience typically takes 2-4 days. For certain large orders going to the West Coast, we often ship via FedEx Ground/Home Delivery, which can take between 5-7 business days.
We currently ship to Canada, and the shipping rates (our cost) are as follows:
We ship to select other countries on a limited basis, as the shipping costs are often prohibitive. Please email email@example.com or call 347-827-1460 for more details.
We pack our lebkuchen with sufficient cushioning, but please understand that some light breakage may occur during shipment. We cannot be responsible for packages left unattended, stolen, or damaged after they have been delivered to the address specified.
Want your order to go out at a later date? Just specify the week (Dec. 7th, Dec 14th, etc.) you’d like us to ship your order in the comments box upon checkout, and we’ll wait to process your order until then! Please note that our online payment system only gives us the option to charge your card within a few days of the order date, so we must charge your card even though the order will not ship until a later date. The only way around this is to place your order closer to the desired ship date.
We currently accept Visa, MasterCard, and American Express. It’s simple and secure to place your order through our website – however, you always have the option of placing an order with us over the phone at 347-827-1460 if you prefer.
You can include a gift message with any order. On the first page of the checkout process (the shopping cart summary page), there is a Gift Message box. Just enter your message in this box exactly as you would like it to appear.
Please note that orders going to different recipients need to be placed as separate orders (so that they will have separate tracking numbers), with separate shipping fees (unless an individual order is above $85, which qualifies for free shipping). If you are placing multiple orders and would prefer to send us a list/spreadsheet of your recipients and gift items, we can take care of the order processing for you at no charge if you use our concierge service. Email firstname.lastname@example.org for more details.
If you are not satisfied with your order for any reason, please contact us and we will make things right. We have a 100% unconditional money-back guarantee and will gladly exchange or refund your purchase at ANY time.
Any information we collect from you is for the sole purpose of processing your order and will not be sold, exchanged, or otherwise disclosed to anyone unless required by law. We send occasional email newsletters with updates and special offers, but you have the option to opt out of receiving these emails both at checkout and at any later date.
Our products are not currently subject to sales tax.