We have flat-rate shipping rates based on the total amount of your order as follows:
We ship via USPS Priority mail which in our experience typically takes 2-4 days.
NYC PICKUP & DELIVERY
Within NYC, we may occasionally hand deliver when appropriate. You can also request pickup at one of our weekly market locations for no charge – to do this, please place the order as you normally would, but specify in the comments box at checkout where (Union Square, Columbus Circle, or Brooklyn Flea) and when (which week) you would like to pickup your order. You will see the shipping fee get applied to your checkout, but don’t worry, your card won’t be charged this amount. We will email you after receipt of your order to confirm that this is the case. If you prefer your order to be shipped via FedEx, please email us at firstname.lastname@example.org.
We currently ship to Canada, and the shipping rates are as follows:
We ship to select other countries on a limited basis, as the shipping costs are often prohibitive. Please email email@example.com or call 347-827-1460 for more details.
We pack our lebkuchen with sufficient cushioning, but please understand that some light breakage may occur during shipment. We cannot be responsible for packages left unattended, stolen, or damaged after they have been delivered to the address specified.
We typically ship orders within 1-3 business days unless otherwise specified upon checkout. If you need your order expedited, please email firstname.lastname@example.org. You should receive an email acknowledgment of your order after completing the checkout process and another one when your order is ready for shipment.
DEFERRED SHIPPING (For Christmas, etc.)
Want your order to go out at a later date? Just specify the week (Dec. 8th, Dec 15th, etc.) you’d like us to ship your order in the comments box upon checkout, and we’ll wait to process your order until then! Please note that our online payment system only gives us the option to charge your card within a few days of the order date, so we must charge your card even though the order will not ship until a later date. The only way around this is to place your order closer to the desired ship date.
We currently accept Visa, MasterCard, and American Express. It’s simple and secure to place your order through our website – however, you always have the option of placing an order with us over the phone at 347-827-1460 if you prefer.
You can include a gift message with any order during the checkout process. Add the item(s) you’d like to send as a gift to your shopping cart, and specify the recipient details (including the gift message) upon checkout. Please note that orders going to different recipients need to be placed as separate orders (so that they will have separate tracking numbers). If you are placing multiple orders and would prefer to send us a list/spreadsheet of your recipients and gift items, we can take care of the order processing for you at no charge. Email email@example.com for more details.
If you are not satisfied with your order for any reason, please contact us and we will make things right. We have a 100% unconditional money-back guarantee and will gladly exchange or refund your purchase at ANY time.
LEBKUCHEN SHELF LIFE
Lebkuchen enjoys a naturally long shelf life, and we don’t use any artificial preservatives in our products. We recommend that you eat the lebkuchen within a few weeks for optimal taste and texture, but as long as you store your lebkuchen in an airtight container and in a cool, dry place, you can continue to enjoy your lebkuchen for over 3 months. Should the lebkuchen lose some of its moisture, try this old trick: add a piece of sliced apple to the container for a day or two and then remove it. Refrigerating or freezing lebkuchen will extend its shelf life considerably. However, please note that the freezing and defrosting process may alter lebkuchen’s texture slightly – it’s still good though!
Any information we collect from you is for the sole purpose of processing your order and will not be sold, exchanged, or otherwise disclosed to anyone unless required by law. We send occasional email newsletters with updates and special offers, but you have the option to opt out of receiving these emails both at checkout and at any later date.
Our products are not currently subject to sales tax.